Delivery & Returns

We will normally dispatch your order within two working days via Royal Mail if the item is in stock and the order is placed before 2pm.

UK 1st Class (1-3+ days) – £3.00

UK Special Delivery Next Day – £10.00

Express Delivery (UK only)

If you’re in a hurry, we also offer a next day delivery service. This is guaranteed for the next working day providing the order is placed before 12 noon. The cost of this is £10.

All Royal mail deliveries must be signed for and made to a verifiable postcode and physical address: we do not ship to P.O. Boxes or Military addresses.

Collection from Jason Charles Jewellery

If you would prefer, you can choose to collect your order from our store. You must bring photographic identification with you e.g. drivers licence or passport, along with proof of address. We will let you know when the order is ready to collect via email or phone, and will arrange a day and time for collection.

Making Returns

On-line orders only can return items within 14 days of purchase. They need to be returned in their original packaging and with proof of purchase and we will be happy to exchange or refund.

Sale items may only be exchanged during the sale period with proof of purchase.

You must first contact us on sunninghill@jasoncharles.co.uk for authorisation of the return.

A prompt refund of the price of the goods will be issued once all the information referred to above is received and the item has been passed for a refund. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our customer care team will contact you.

For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

Please note that the supplied goods must only be examined – comparable with trying them on in a real store. Should the goods be damaged as a result of further use, we reserve the right to demand compensation.

Exceptions to the above returns policy

• Earrings can not be returned or exchanged for health and safety reasons
• Items that have been altered (including ring sizing) can not be returned or exchanged
• Items that have been personalised can not be returned or exchanged