Repairs
Our onsite workshop provides a comprehensive range of jewellery repair services, designed to restore your treasured pieces to their original brilliance. Whether your item requires careful cleaning, clasp replacement, stone resetting, or re-tipping of claws, our skilled jewellers handle each piece with expertise and attention to detail.
We are committed to preserving the integrity and beauty of your jewellery, combining traditional craftsmanship with advanced modern techniques—including the use of our precision laser welder. This technology allows us to carry out intricate repairs with minimal impact on delicate settings, and even restore pieces that would otherwise be considered irreparable.
Thanks to our tools and expertise, we’re also able to repair costume jewellery and items that many other jewellers won’t touch—helping you keep sentimental or unique pieces in wearable condition.
Explore our Additional Specialist Services
Ring Sizing
Whether your ring no longer fits or you’ve inherited a special piece that needs adjusting, we offer expert ring resizing services carried out right here in our on-site workshop. Our experienced jewellers take the utmost care with your precious items, ensuring the perfect fit while maintaining the integrity and beauty of each piece.
From simple size adjustments to complex alterations, we’re equipped to handle a wide variety of ring types—including full eternity rings, which many jewellers will not resize due to their intricate design. Thanks to our advanced tools and specialist techniques, we can often resize these challenging styles without compromising their structure or appearance.
We understand how valuable your jewellery is—both sentimentally and financially—which is why every ring is handled with precision, respect, and the highest standards of craftsmanship.
Engraving
We offer on-site laser engraving for small pieces such as pendants, ideal for adding names, dates, or meaningful messages with precision. For more intricate and traditional work, we collaborate with one of London’s finest hand engravers—renowned for engraving the Wimbledon trophy and even the buckles on the King’s coronation shoes.
Our hand engraving services include:
- Inscriptions inside rings
- Initials and monograms
- Reverse seal engraving on signet rings
- Detailed decorative work with exceptional craftsmanship
Whether you seek a personal touch or a timeless heirloom, we ensure each engraving is executed with the utmost care and skill.
Pearl Restring
To keep both natural and cultured pearls in excellent condition, regular cleaning and professional maintenance are essential. We’re happy to inspect your pearl or bead jewellery and offer expert advice on any care or repair work needed to keep them in their best shape.
We work with a highly skilled pearl stringer who practices this traditional craft to the highest standards. With our support, you can ensure that your pearl jewellery remains both beautiful and valuable for years to come.
By assessing the total length and condition of the silk thread, we can determine if your freshwater pearls need re-stringing, and we’ll alert you to any issues that could lead to damage or loss.
Valuations
We offer a full range of jewellery valuation services, all carried out in-house by our highly experienced team. With over 30 years of expertise, we understand the intricacies involved in accurately valuing your precious pieces for various purposes, from insurance coverage to probate and divorce settlements.
Our Valuation Services Include:
- Insurance Valuations: Protect your jewellery with an up-to-date, accurate valuation for insurance purposes. We ensure that your pieces are fully covered, taking into account their current market value.
- Probate Valuations: If you’ve inherited jewellery and need an official valuation for probate, we provide comprehensive and certified appraisals to meet legal requirements.
- Divorce Settlements: We also offer discreet and professional valuations for divorce settlements, ensuring fair and transparent assessments of jewellery assets.
All our valuations are performed in-house, and we typically complete them within a single day to ensure minimal disruption to your schedule. We combine our decades of expertise with the latest market knowledge to deliver precise, reliable valuations that you can trust.
Trust your treasured pieces with us, and let our skilled team provide the accurate valuation you need with the care and expertise they deserve.
Gemstone Testing
Ashes
We understand how deeply painful it is to lose a loved one. Our bespoke ashes jewellery is thoughtfully designed with discreet compartments to hold a small portion of your loved one’s ashes, keeping them close to your heart always. Each piece is crafted with care, sensitivity, and respect—because every memory deserves to be treasured.
Gold Buying
With gold prices remaining at historically high levels, now is an ideal time to sell jewellery you no longer wear. While online platforms may seem convenient, they don’t always provide the best return. At Jason Charles Jewellery, we offer expert, in-person valuations you can trust—based on the condition, materials, and overall value of each piece.
Have gold with sentimental value? Instead of selling, we can work with you to redesign it into something new and meaningful. Whether it’s an inherited item or a piece with personal history, we’ll help you create a custom design that keeps the memory alive while making it wearable again.
The process is simple—just bring your jewellery along with valid ID and proof of address, and we’ll guide you through your options, whether you’re looking to sell or reinvent.
Jason Charles Jewellery Repair Warranty
At Jason Charles Jewellery, every item entrusted to us is handled with the highest level of care within our dedicated workshop. All repairs we carry out are covered by a 12-month warranty from the date of completion. This warranty is separate from any guarantee that may apply to the original purchase of the item.
Please note, our warranty does not extend to damage caused by accidents (such as impact or dents), misuse, or unusual circumstances. For jewellery not originally purchased from Jason Charles Jewellery, we cannot accept liability for existing stone settings, materials, or workmanship beyond the specific repair undertaken, unless explicitly detailed on your repair record.
This warranty is offered in addition to your statutory rights.
Jason Charles Jewellery – Care & Maintenance Guide
Jewellery is designed to be treasured and enjoyed, but with regular wear it can be vulnerable to damage if not properly cared for. Follow these guidelines to help protect and preserve your pieces.
Everyday Care
- Avoid water and chemicals – Remove your jewellery before going into the bath, shower, swimming pool, spa or sea. This prevents exposure to chlorine, salt and residues that can damage metal, plating and stones.
- Take off during activities – Even though precious metals and gemstones are durable, they are not indestructible. Sports, DIY, gardening or other physical activities can result in chips, scratches, dents or even breakage.
- Remove before bed – It’s easy for jewellery to snag on bedding and for earrings or chains to be lost while you sleep.
- Keep away from cleaning products – Household detergents and abrasive chemicals can harm both metals and stones.
- Apply products first – Put on creams, perfumes, hairspray and sunscreen before your jewellery. Cosmetics and sprays can cause tarnishing and discolouration, especially with pearls which are very sensitive.
Cleaning & Inspections
- Professional cleaning – Bring your jewellery to Jason Charles Jewellery for a professional clean and inspection to keep it looking its best and to spot early signs of wear, such as weakened claws or loose stones.
- At-home cleaning – Use only products recommended for jewellery. In most cases, warm soapy water with a very soft brush (such as a soft toothbrush) works well. Remember to plug the sink first and dry with a soft cloth or hairdryer to avoid water spots.
- Regular checks – If you suspect damage, stop wearing the piece and have it examined promptly to avoid further harm or stone loss.
Storage & Protection
- Store pieces individually in soft cloth or separate compartments to prevent scratches and tangling.
- Keep valuation paperwork safe and up to date. We recommend having high-value or sentimental jewellery professionally valued and ensuring your insurance policy covers each item correctly.
Gold Plated & White Gold Jewellery Gold Plated Jewellery
Plating naturally wears away with time. How quickly this happens depends on how often the jewellery is worn and how it is cared for. Once the finish starts to fade or change colour, the piece will need to be replated.
Jason Charles Jewellery offers a professional plating service at a fair cost. Please note, as plating always wears over time, repeat servicing will be chargeable. The lifespan of plating cannot be guaranteed.
White Gold Jewellery
White gold has a natural pale yellow tone which is brightened by a rhodium plating finish. This coating will gradually wear away and will need to be reapplied periodically. The frequency depends on the quality of the alloy beneath and how heavily the piece is worn.
At Jason Charles Jewellery, we use a high-quality, palladium-rich white gold in our repairs and bespoke pieces to give the rhodium a longer-lasting finish. However, if the original manufacturer used a lower-grade alloy, the underlying colour may be more yellow, causing the rhodium to appear to wear off more quickly. This is a manufacturing issue, not a fault of Jason Charles Jewellery.
If resizing or alterations are required, we will do our best to match the original alloy. However, where a poor-quality alloy has been used by another jeweller, differences may be visible once the rhodium wears. This is not considered a fault of our work. Should you be unhappy, we can remove our addition, refund the service cost, and you may choose to return the piece to the original maker.